CLIENT PEN Hainenko Ltd

Fast Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse personnel are well trained and will pack your goods in accordance with our exact and precise specifications. Prior to shipping the goods are carefully inspected and secured. Every day, we deliver to thousands of customers across many countries. This is a sign of our dedication to being the largest online retailer worldwide. The warehouses and centers of distribution are in Europe, as well as the USA.

Note: Orders containing more than one item are assigned a particular processing period based on the individual product.

We will inspect each and every one of the items before sending. Most orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.

Returns

The stock is constantly changing and cannot be fully controlled by us due to the involvement of many parties including the factory and our warehouse. The stock can change at any time. You may not receive your order once it's been placed.

Our policy lasts thirty days. If it's been more 30 days since you purchased your item, we unfortunately can't give you a complete refund or exchange.

Your item should be in its original packaging and not be used. It must also be in the original packaging.